Our City Implements 4N Hospital Services to Enhance Patient Experience

From: Lianyungang Daily Updated: 2025-02-12 08:44

Yesterday, the Municipal Health Commission announced that in order to optimize the hospital admission process, provide patients with more convenience and care during their medical treatment, and further enhance people's sense of health gain, all hospitals directly under the Municipal Health Commission will implement the 4N hospital services. This innovative service model is expected to bring a new medical experience to patients.

The 4N hospital services include four core components: no (NO) deposit upon admission, no (NO) waiting for beds, no (NO) need for attendants during hospitalization, and no (NO) need to run errands upon discharge. During the admission process, the traditional practice of paying before admission is changed to admission first and payment later, realizing "no deposit" upon admission and reducing the cumbersome procedure of payment upon admission. At the same time, through the "one bed for the whole hospital" management mode, the hospital will centrally manage and uniformly dispatch all bed resources, plan reasonably, and effectively avoid the phenomenon of uneven bed occupancy among different departments (wards), ensuring that patients can quickly be admitted to the ward and realizing "no waiting" for hospital beds.

During hospitalization, in response to the situation where some patients' families have no time or energy to accompany them, hospitals will carry out pilot projects for "no attendant" wards and provide medical nursing care services. Patients in need can choose this service to reduce the burden on their families. Upon discharge, with the help of information technology, hospitals will introduce "bedside settlement" services, allowing patients to complete hospital expense settlement within the ward without having to queue at a dedicated discharge window, truly achieving "no need to run errands" upon discharge.

The relevant person in charge of the Municipal Health Commission said, "The 4N hospital services are an important measure to facilitate patients' hospitalization and are another brand of our city's efforts to improve the medical experience. All hospitals directly under the Municipal Health Commission will promote the various tasks of the 4N hospital services in accordance with the plan requirements. The period from February to November is the implementation phase. To cautiously implement the 'no deposit' upon admission service, hospitals can first conduct local pilot projects before full implementation. The Municipal Health Commission will provide tracking guidance and overall coordination for the 4N service work of each hospital to ensure the orderly progress of the work."

According to the plan, in 2025, all hospitals directly under the Municipal Health Commission will fully implement the 4N hospital services, with the coverage rate of the "no deposit" upon admission service reaching over 50%, the proportion of beds managed under the "one bed for the whole hospital" mode reaching 100% (except for special beds), the proportion of wards offering "no attendant" services reaching over 50%, and the utilization rate of "bedside settlement" upon discharge reaching over 70%. By 2027, these indicators will be further improved, with the coverage rate of the "no deposit" upon admission service reaching over 70%, the proportion of wards offering "no attendant" services reaching over 70%, and the utilization rate of "bedside settlement" upon discharge reaching over 85%.

To ensure the smooth implementation of the services, hospitals will implement multiple tasks. While promoting the "no deposit" upon admission service, they will improve the daily notification system for hospitalization expenses, allowing patients to clearly understand their daily expenses; implement the "one bed for the whole hospital" management, continuously optimize bed allocation rules; carry out pilot projects for "no attendant" wards, standardize the training and management of medical nursing care personnel, and improve the quality of care services; promote the "bedside settlement" upon discharge service, establish a "pre-discharge" management system, and complete all preparations the day before the patient's discharge to shorten the waiting time for discharge.

"Each hospital will measure the effectiveness of the 4N services based on whether patients' experience has improved and whether satisfaction has effectively increased. Starting from what patients are most satisfied with and making improvements where they are dissatisfied, hospitals will continuously improve and optimize services, form a long-term mechanism for improving the hospitalization service experience, and benefit more patients," said the relevant person in charge of the Municipal Health Commission.